When we add a virtual environment to the challenges associated with training across cultures, misunderstandings can easily be exacerbated, often because they will go unnoticed by the facilitator for a longer period of time.
As discussed in an earlier In Practice article, "Skills to Train Across Cultures," facilitators must be prepared to manage potential language and cross-cultural misunderstandings. When the learning environment is both global and virtual, we have another set of pote