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Leveraging Level 2 Data as an Indicator of Human Capital and Organizational Bench Strength

Background

TD Bank Financial Group manages 51,000 employees and CDN$274 billion in assets as of October 31, 2003. In addition to Corporate Operations, there are three primary businesses, which include TD Canada Trust, TD Securities, and TD Wealth Management.

TD Bank Financial Group (TDBFG) Learning and Development department has had a measurement strategy in place since 1997 with a focus on creating a culture that measured training impact and promoted accountability for learning's contribu

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