A recent Gallup Poll shows that 52 percent of full-time workers in the United States aren’t involved in, enthusiastic about, or committed to their work. What’s more, 18 percent are “actively disengaged” on the job. There are many reasons for this disconnect, but none, I would argue, as devastating as an organizations’ ignorance to their own greatest asset—the ideas, knowledge, and experience-based know-how of their frontline employees.
While often