Book
Spielman, Sue; Winfeld, Liz. The Web Conferencing Book. AMACOM, 2003.
Case Study
Encounter Collaborative. "Selecting a Web Conferencing Provider," T+D. ASTD Press, February 2004. (ASTD Product Code: 76040257)
Learning Circuits Articles
Hoffman, Jennifer. "Super Synchronous SMEs: Subject Matter Experts As Synchronous Trainers," Learning Circuits. ASTD Press, March 2002.
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Vendor White Papers
Web Conferencing 101; Macromedia. (URL: www.macromedia.com/software/breeze/w