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Teams Aren't Just for Manufacturing

Here's the situation. You are the new director of training in an organization with 1,200 people in 135 locations distributed across 13 states, in an industry of which you have no prior experience. You have been on the job for three days when your boss hands you your first assignment: Create a new training program consisting of four modules to provide new property managers with the basics of how to perform in their new role. Your boss would like you to accomplish this by using teams of subjec

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