There's no doubt that the way we run our businesses has changed over the last many years. And so has the job of the workplace learning and performance professional. There was a time when management was satisfied with a post-training smile-sheet survey that gave a trainer top marks. But, as we left the living-high-on-the-hog days of the late 1980s and early 1990s, companies began to demand more from its training departments. Now, executives demand facts, figures, and percentages. Ultimately,
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Moving Beyond Smile Sheets
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