Measurement and evaluation, including calculating the return-on-investment (ROI) in learning and development, are real. Achieving success in the world of learning and development requires us to embrace this fact and ready ourselves for the journey. But all too often, learning and development professionals launch their journey without a clear destination in mind, much less guideposts to show them the way. Depending on the amount of time, money, and resources available, as well as the expectations
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