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The Role of the Chain of Impact in ROI Evaluation

The Challenge of measuring impact

Businesses have become increasingly interested in the impact of human resource development (HRD) on the bottom line (as they should be), leading over the last several years to greater interest in determining return-on-investment (ROI) for HRD programs. As HRD practitioners have focused on ROI, various methodologies have been discussed and applied. Among the most visible is the program-specific approach (Phillips, 1997) in which net benefits for the program (in

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