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Use Design Thinking to Prove ROI

For the past 30 or 40 years, many things have changed in learning and development, except perhaps one area: proving the value of learning. Certainly, we’ve made some progress in this arena, and there is good promise that more is to come. But in many cases, talent development leaders still struggle with the nagging issue of how to connect major learning programs to the business.

Some serious dilemmas stand out: 

  • DILEMMA #1: More than 50 percent of learning and development is wasted.
  • D
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