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Bruce Aaron
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Characteristics of an Effective Survey
By
Patti P. Phillips, Ph.D., CPTD
...
Tuesday, January 14, 2014
Regardless of the type of survey instrument you plan to employ, there are certain characteristics surveys must meet. Survey objectives represent the need for the questions as well as the...
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Book
Survey Basics
By
Jack J. Phillips, PhD
...
Tuesday, May 14, 2013
A must read if you need to develop effective, valid, and reliable surveys. It describes the purpose of surveys and questionnaires, types of error that can creep into survey results, and...
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The Value of a Survey
By
Patti P. Phillips, Ph.D., CPTD
...
Thursday, March 14, 2013
A survey sets out to describe, compare, explain, or predict a condition, behavior, or outcome. According to Pamela L. Alreck, the value of survey information is determined by Information...
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Determining Impact and ROI for Knowledge Management
By
Bruce Aaron
Friday, April 20, 2012
This case study is an evaluation of business impact and return on investment (ROI) for a knowledge management (KM) system within Global Consulting, Inc. The evaluation used a longitudinal...
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The Role of the Chain of Impact in ROI Evaluation
By
Bruce Aaron
Thursday, November 25, 2004
Among the most visible is the program-specific approach (Phillips, 1997) in which net benefits for the program (in currency), are compared to the costs and expressed as a percentage, or (...
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CYA (Cover Your Assumptions) in ROI Reporting
By
Bruce Aaron
Tuesday, July 01, 2003
Calculating ROI typically requires some use of estimates and assumptions. In fact, we have several recommendations for using estimates in ROI evaluation.
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