Data Training Enables Workers to Tackle Tough Problems

The City of Irving, Texas, has formalized a data-driven process to improve service delivery.

Located in the Dallas-Fort Worth metropolitan area, Irving is home to more than 250,000 residents, making it the 12th most populous city in Texas and among the top 100 populated cities in the US. More than 2,000 City of Irving employees in 23 departments work collectively to deliver services and promote a high quality of life for the city's stakeholders.

In support of that mission, the city's Inn