A Better Way to Measure Soft Skills

Use checklists and rubrics for these often ill-defined capacities.

Measuring soft skills can be a bane for some training professionals, because no one knows whether training is effective without measurement. Meanwhile, soft skills are not actually soft—they are simply ill-defined. The process of measuring them, then, begins by defining exactly what you mean by the behaviors, characteristics, or attributes that demonstrate the skill in question.

Soft skills are associated with the skills re