Sean McClean holds the designation of Master trainer for one of the world’s most innovative technology companies. Sean has been involved with training and implementation of IT Service Management tools and processes for governments, academia, and fortune 500 companies for over two decades. His contributions to the IT Service Management and Training / Facilitation fields span national and international conference presentations, articles and reviews for organizations such as ZDNet, TFT, SupportWorld, HDI, ITSMF, ASTD, ATD,  and more. Sean’s dynamic and collaborative style brings participants into his sessions, enlisting and engaging everyone for knowledge that sticks.