Deborah Tobey has 20 years experience in the human resources and development field and is principal of a solo consulting practice in human and organization performance improvement. She works with client organizations in consulting skills development and systems. Her clients include Fortune 500 organizations in the manufacturing, finance, health care, and service sectors. She has a BA in English and an MA in student personnel administration and counseling, as well as a PhD in HRD from Vanderbilt University. She is author of two other titles published by ASTD Press and a frequent lecturer.