Since Congress passed the Government Performance and Results Act of
1993, the federal government has been struggling to measure outcome
Advertisement
rather than output.Agreement is universal that designing and implementing
an outcome-based performance management system would increase agency
performance, as well as taxpayer satisfaction with the federal government.
Advertisement
Performance Management System
An example of an outcome performance management system can be
found in the Internal Revenue Service (IRS).The
You've reached ATD member-only content.
Sign in below or join ATD to continue.