People, Not Technology, Drive Digital Transformation

Assess staff skills and capabilities before facilitating the change process.

In a pre-pandemic world, the sense of urgency for an organization to engage in any digital transformation initiative or endeavor was moderate at best because all was going relatively well businesswise and because change and transformation are as difficult as they are scary. It didn't help that study after study have highlighted that up to nine out of 10 digital transformation initiatives fail or lag behind expectati