Managing the Matrix

Managers of matrixed staff, take heed.

Most people who ply their trades in the United States spend at least some of their time working across multiple teams and with peers who might report to different managers than them. Gallup calls this a "matrixed" work environment. According to Gallup's 2017 report, The State of the American Workplace, 84 percent of American workers are matrixed to some extent.

Why would employers structure their workforces that way? Bill Catlette, executive