Choose Your Words Wisely

Learn which three-letter words can derail any meeting.

Sometimes it is the small things that make the big difference: a pause in the conversation, a reassuring smile, the turn of a phrase. Three-letter words can cast big shadows, often preventing the effective exchange of ideas, hindering decision making, and possibly creating adversarial relationships.

Corporate leaders can find themselves in stressful adversarial situations, from contract negotiations to selling situations. Two common discuss