Zakariah Rittenhouse is currently a Learning and Development Operations Manager at Braze. He has been working in the learning and development field since 2007 when he discovered his love for it while becoming an accidental trainer in a quick-service restaurant brand. Since then, Zakariah has held learning and development roles across multiple business verticals, including contact centers, healthcare, and tech. He strives to create engaging and effective learning experiences that improve people's lives by combining cognitive psychology, design methodology, DEI frameworks, and cutting-edge technology.