TD Magazine

The Value of Chitchat

By ATD Staff

Monday, August 1, 2022

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Yearly Cost of Small Talk Per Employee
• UK businesses: £6,409
• US businesses: $12,000

Daily Chat Time
• US workers: 2 hours
• UK workers: 1.75 hours

Benefits
• Makes the job and workplace more bearable
• Helps improve and maintain relationships with colleagues
• Has a positive impact on their motivation
• Has a positive effect on their well-being

Source: “The Cost of Small Talk to a Business: And Why It’s Worth It,” Tollfreeforwarding.com, 2022

About the Author

ATD Staff

The Association for Talent Development (ATD) is a professional membership organization supporting those who develop the knowledge and skills of employees in organizations around the world. The ATD Staff, along with a worldwide network of volunteers work to empower professionals to develop talent in the workplace.