Factor in Quality Time

Strong QA and QC processes can help you build e-learning courses consistently and prevent or fix most problems before learners even log in.

BY SIMON BLAIR

During the past several months, Richard has worked on developing an e-learning course. The design is spot on—it's a perfect fit for the learners—so it goes live. But then soon after, he starts hearing bad news:

• "I finished the course but didn't get credit."

• "I'm stuck on page 8."

• "It's not w