Exemplary Performance: Driving Business Results by Benchmarking Your Star Performers
Do you want to capture greater results with your existing resources to the tune of 5%, 15% or even 25%? If you are an executive or manager, this book provides the models required to shift the performance curve for your team, department, division, or enterprise. You don’t have to accept the significant difference that exists between the results that your good and your best performers produce. This book will help you identify the insights of your exemplary performers and identify ways of using their expertise to drive greater results. Step by step, the book explores how to address such critical issues as training, readiness, and performance support, as well as proven methods for hiring and assigning the right people for the right job.
Exemplary Performance provides a clear path to help organizations translate this business strategy into measurable results.
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Full ProfilePaul H. Elliott, PhD, is principal consultant at Exemplary Performance, which he founded in 2004 based on his desire to improve business results by replicating the accomplishments of clients’ highest performers. His expertise is in analyzing human performance and designing solutions that optimize human performance. Elliott has worked with Fortune 500 companies including BP, ExxonMobil, DocuSign, Agilent, FedEx, JPMorgan Chase, HSBC, AstraZeneca, GM, Proctor and Gamble, and Ford. Additionally, he has supported Microsoft in defining and applying techniques for optimizing individual and team performance for more than 20 years.
Elliott co-authored, with Al Folsom, Exemplary Performance: Driving Business Results by Benchmarking Your Star Performers. It was awarded the International Society of Performance Improvement’s 2014 Award of Excellence for Outstanding Performance Improvement Publication.
Elliott received his PhD in educational psychology from the University of Illinois, and his BA is from Rutgers University. He served on the of the American Society of Training and Development’s board of directors from 1993 to 1995 and was ASTD’s Executive in Residence when he crafted the organization’s strategy and approach to human performance improvement.
Throughout his career, Elliott has written extensively, including chapters in The ASTD Handbook: The Definitive Reference for Training and Development (“Linking Learning to Performance”); The ASTD Handbook for Workplace Learning Professionals (“Identifying Performance and Learning Gaps”); Moving from Training to Performance (“Assessment”); and Handbook of Human Performance Technology (“Job Aids”). He also co-authored “Helping Every Team Exceed Expectations” in TD magazine.
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Full ProfileAl Folsom, PhD, joined SNAP in April 2016 and serves as vice president for its US Department of Defense and US Coast Guard (USCG) programs. In that capacity, he also oversees and provides program management for the USCG Advanced Distributed Learning BPA and orchestrates all aspects of SNAP’s DoD programs, including Army, Navy, and Air Force projects. His previous industry experience includes leading the corporate practice of strategic business partner and performance consulting skills workshops at Exemplary Performance LLC, including the entire legacy SABA/Harless suite as currently used by the USCG. With those workshops, Folsom helped people and organizations make the transformation to accomplishment-based approaches as strategic business partners and performance consultants. He brings more than 30 years of experience in the field of training and human performance technology.
Folsom’s expertise is in human performance technology and its specific application throughout the USCG, where he retired as chief learning officer as a captain (O-6) after 24 years of commissioned service. Folsom is co-author, with Paul Elliott of Exemplary Performance: Driving Business Results by Benchmarking Your Star Performers, which was awarded International Society for Performance Improvement’s 2014 Award of Excellence for Outstanding Performance Improvement Publication.
Folsom is a 1984 graduate of the US Coast Guard Academy in New London, Connecticut, and earned an MBA from the Florida Institute of Technology and a PhD in instructional systems from Penn State University.
